Privacy Policy

Effective Date: July 24, 2024

Durden Roof Care (“Durden Roof Care,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we may collect when you visit durdenroofcare.com, request an estimate or inspection, contact us, or otherwise interact with Durden Roof Care, and how we use and protect that information.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Phone number
• Email address
• Property or mailing address
• Information about your roofing project, property, or requested services
• Information submitted through website contact or estimate request forms
• Communications you have with Durden Roof Care by phone, email, text message, or through our website

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, referring website, and general website usage information.

How We Use Your Information

Durden Roof Care may use the information we collect to:

• Respond to questions and requests
• Schedule roof inspections, estimates, appointments, and services
• Prepare estimates and communicate about roofing projects
• Provide customer service and project updates
• Contact you regarding requested services
• Send appointment reminders or other service-related communications
• Improve our website, services, advertising, and customer experience
• Maintain business and customer records
• Protect against fraud, misuse, or security threats
• Comply with applicable laws and legal obligations

Phone Calls and Text Messages

If you provide your telephone number to Durden Roof Care, we may use it to communicate with you regarding your inquiry, estimate, appointment, roofing project, or other services you have requested.

If you separately consent to receive marketing or promotional text messages, Durden Roof Care may send those messages to the number you provided. Consent to receive marketing text messages is not a condition of purchasing any goods or services.

Message frequency may vary. Message and data rates may apply. You may opt out of marketing text messages at any time by replying STOP.

We do not sell or share your mobile phone number, text messaging opt-in information, or SMS consent with third parties or affiliates for their own marketing or promotional purposes.

Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website function properly, understand how visitors use the site, measure advertising performance, and improve our services.

We may use third-party analytics or advertising services that collect information about website activity in accordance with their own privacy practices. You can adjust your browser settings to limit or block cookies; however, doing so may affect certain website features.

How We Share Information

Durden Roof Care does not sell your personal information.

We may share information when reasonably necessary with trusted service providers that help us operate our business, website, communications, scheduling, advertising, payment processing, or other business functions. These providers may access personal information only as necessary to perform services on our behalf and are expected to protect that information appropriately.

We may also disclose information when required by law, legal process, government request, or when reasonably necessary to protect the rights, property, or safety of Durden Roof Care, our customers, or others.

Text messaging originator opt-in data and consent will not be shared with third parties for their marketing or promotional purposes.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business records, comply with legal obligations, resolve disputes, and enforce agreements.

Third-Party Websites

Our website may contain links to third-party websites or services. Durden Roof Care is not responsible for the privacy practices, security, or content of websites operated by third parties. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our website and services are intended for adults seeking roofing and related property services. We do not knowingly collect personal information from children under the age of 13.

Your Privacy Choices

You may contact us to request that we update or correct personal information you have provided to us or to ask questions about how your information is being used.

You may also unsubscribe from marketing emails by using the unsubscribe option provided in the email and opt out of marketing text messages by replying STOP.

Changes to This Privacy Policy

Durden Roof Care may update this Privacy Policy from time to time to reflect changes in our business practices, website, services, or applicable laws. When changes are made, the updated policy will be posted on this page with a revised effective date.

Contact Durden Roof Care

Website: durdenroofcare.com

Phone: 228-229-4704

Email: Durdenroofcare@gmail.com

Mailing Address: 340 Caillavet Street, Biloxi, MS 39530